Febuary 1st, 2008 Received Via Survey
"CUSTOMER STATED THEY ALWAYS DO A GREAT JOB AND DENNIS DALY IS A GREAT SERVICE ADVISOR."
James S. (as stated to survey team)
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January 31st, 2008 Received Via Survey Team
"CUSTOMER STATED IT IS GREAT AND SHE ALWAYS GETS A LOANER. SHE SAID THEY ARE VERY HELPFUL."
Laura B. (as stated to survey team)
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January 30th, 2008 Received Via Survey
"CUSTOMER STATED HE LOVES THE VEHICLE AND THE SERVICE AT FERMAN SO FAR HAS BEEN EXCELLENT. HE SAID HIS SERVICE ADVISOR, MATT WAS EXCELLENT."
Rick J.
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January 25th, 2008 Received Via Survey
"CUSTOMER STATED THE SERVICE ADVISOR, DENNIS DALY, IS THE BEST. HE TRULY LISTENS. HE TAKES TIME TO SIT DOWN AND TALK SO THE CUSTOMER UNDERSTANDS."
Annie P. (as stated to survey team)
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April 26th, 2007 Received Via E-Mail
"Not only do I get to drive one of the Ultimate driving machines but I've also recieved the ULTIMATE in service. My thanks to John Tremblay and the service team of Ferman BMW for their Ultimate in customer service. I'm a medical Tech. where the best in products and services are not just expected but demanded, with out question I recieved the very best and more in customer service. This message has also been sent to BMW USA.
THANKS Ferman BMW and John Tremblay"
Jeff B.
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March 29, 2007 Received Via Survey
“Very accommodating!! Kept me informed through out the fixins!! Thanks so much!!”
March 28, 2007 Received Via Survey
“Eric is the Best”
March 23, 2007 Received Via Survey
“Probably the best services I have ever received. This is the reason I have purchased multiple BMW’s through Ferman! Keep up the good work!”
March 29, 2007 Received Via Survey
“Mr. John Tremblay is a asset to the company it is a pleasure to associate with him.”
Venton H.
March 29, 2007 Received Via Survey
“I would like everyone to know what a great job John Tremblay does-He listens-Suggested re: what your vehicle needs. He never treats you like a nobody or female who only knows how to drive. He is a Great Asset to the Ferman Team !”
Shirley K.
March 23, 2007 Received Via Survey
“Very Professional- Thank You!”
Lori W.
April 2, 2007 Received Via Survey
“Eric did a great job of getting our car repaired.”
Ray O.
April 2, 2007 Received Via Survey
“I was pleased that someone drove me to a previously scheduled appointment and picked me up to get my repaired car. Ferman service management saved three hours of my time. It’s valuable to be a Ferman customer!”
F. Allan H.
April 4, 2007 Received Via Survey
“Dennis was great and explained everything to me (and offered a brochure so I wouldn’t have to relay an explanation to my husband!) Thank you!”
Mrs. Ross
April 3, 2007 Received Via Survey
“Eric Almberg-Has been very professional and meets all requirements to Customer Service and satisfaction to having my car serviced at Ferman BMW and this is the second time my dealing with Eric and I am pleased both times Eric has been my advisor. Thank You Eric “
Joann B.
